Welcome to our FAQ section! We’ve answered some of the most common questions about our raw hair products, salon services, and nail services. If you don’t see your question here, feel free to contact us directly — we’re happy to help.

 

🛍️ Raw Hair Products

1. What type of hair do you sell?

We sell 100% raw human hair sourced directly from Vietnam. Our hair is unprocessed — no chemical treatments, dyes, or steam textures — ensuring long-lasting quality and natural appearance.

2. What’s the difference between raw hair and virgin hair?

Raw hair is completely unprocessed, while virgin hair may have undergone light steam processing for texture uniformity. Raw hair offers the most natural look and durability.

3. How long does raw hair last?

With proper care, our raw hair can last 2–5 years or more. Regular washing, conditioning, and minimal heat styling will help maintain its quality.

4. Can I dye, bleach, or style the hair?

Yes! Because our hair is 100% raw, you can dye, bleach, curl, or straighten it just like your natural hair. We recommend professional coloring for best results.

5. How do I care for my raw hair extensions?

• Wash with shampoo and conditioner.
• Air-dry whenever possible.
• Avoid heavy oils and products that cause build-up.
• Store in a silk or satin bag when not in use.

 

💇‍♀️ Salon Services

6. What salon services do you offer?

We specialize in:

• Sew-in weaves, wig installations, and braid services
• Treatments (wash& dry, deep conditioning, Take out)
• Wig customization and maintenance

8. Do I need to book an appointment?

Appointments are recommended to secure your preferred time, but walk-ins are welcome depending on availability.

9. How can I book an appointment?

You can book online through our website, call us directly, or visit our salon in person. A deposit may be required for certain services.

10. What is your cancellation policy?

We require at least 24 hours’ notice to cancel or reschedule an appointment. Deposits are non-refundable for no-shows or same-day cancellations.

 

💅 Nail Services

11. What nail services do you provide?

• Manicures & Pedicures
• Acrylic Extensions
• Nail Art & Designs
• Nail Repairs & Removals

12. How long do your nail services last?

Acrylic sets can last up to 3–4 weeks with proper care and maintenance.

13. Do you use high-quality products?

Absolutely! We use only professional-grade, safe, and long-lasting nail products to protect your natural nails and ensure a flawless finish.

 

💳 Orders, Payments & Shipping

14. What payment methods do you accept?

We accept all major debit/credit cards, PayPal, and mobile payments. For in-store services, we also accept cash.

15. How long does shipping take?

Processing takes 1–2 business days, and shipping usually takes 3–7 business days depending on your location.

 

16. What is your refund or exchange policy?

Due to hygiene reasons, we do not accept returns on hair products once opened or installed. However, if your order arrives defective or incorrect, please contact us within 48 hours for resolution.

 

📞 Contact & Support

17. How can I reach customer service?

You can reach us via:

• Email: houseofsikana@outlook.com
• Phone: 07368229025
• Landline: 02035764297
• Instagram,tiktok,snapchat: @House ofsikana
• Or visit us in person exact location provided once booked

18. What are your business hours?

• Monday – Saturday: 9 AM – 8 PM
• Sunday: Closed ( emergency booking available)